simHERO FAQs

SIM Card & Settings

You need to setup a new APN to connect our M2M SIM cards to the mobile network. Our APN settings differ depending on the business model you choose:

APN: freeeway(B2C prepaid) or iot.secure(B2B2C postpaid)

Username: (empty)

Password: (empty)

Do I have to activate data roaming capability?

To make our IoT SIM cards work properly you should turn on the data roaming functionality. This will not be required at all kind of devices. But to be sure, please check your device manual or your AT-commands.

What kind of SIM formats can I select from?

We can provide you with all possible form factors as well as solutions to any usage specifics:

Classic/Business grade M2M SIM cards
Industrial grade M2M SIM cards
Automotive & Aviation grade M2M SIM cards

Form factors such as:

2ff, 3ff, 4ff, MFF2 – assembly SMT SIM chips, eSIM*
Temperature ranges from -25°C up to +105°C
Up to 15 and more years-lifecycle
Up to 10 Mio read/write cycles at max. temperature

*expected in 2020

Which services does simHERO provide?

Besides data service, simHERO SIM cards are also able to provide SMS services which include receiving and sending SMS. MMS Services are not supported.

Is there a phone number attached to simHERO SIM?

Yes, every simHERO SIM card is equipped with a unique MSISDN = phone number. All those numbers are displayed with a specific country prefix like 0043.

In addition to the MSISDN, we provide you with the related ICCID and IMSI.

Global M2M SIM Connectivity

What kind of telecommunication standards does simHERO support?

We currently enable access to 2G/3G/4G-LTE technology based on 3GPP standards with our globally working IoT SIM cards. Please note that the availability strongly depends on the local coverage. Furthermore, simHERO is already available for using LTE CAT M1 and NB-IoT (narrow band). New technologies such as 5G are under consideration to be supported in the future.

Which network access does simHERO provide?

As independent MVNO (mobile virtual network operator), we offer access to hundreds of networks in every country around the World. This is possible due to our strong partnerships with several established network operators. If you are interested in our roaming partner lists, please contact our account manager.

Is there a minimum quantity for buying SIM cards?

In general, we do not have any minimum quantities or commitments to enter a business relationship with us. Please note minimum quantities only apply for SIM chips and if you require branded SIM cards (in simHERO B2B2C postpaid model).

simHERO Business Models

simHERO B2C PREPAID

Is it possible to create my own pricing?

simHERO rates plans are created based on the requirements of your device. We, therefore, will get you as our sales partner involved and you will be able to express your wishes on how the price model should look like. However, in the simHERO B2C PREPAID model, Freeeway has solely the responsibility of setting the offered rates.

Do I issue the invoice for the simHERO connectivity?

By using the simHERO services, the end-user enters a contract with Freeeway GmbH. Therefore, it will also be Freeeway GmbH who issues the invoices for all newly purchased plans. Invoices are generated within the end-user account and can be downloaded there.

Do I [as reseller] get any invoice from Freeeway GmbH?

Yes – depending if you wish to have pre-charged SIM delivered or not, Freeeway GmbH will charge a certain amount based upon the signed partner contract by the time of the SIM activation. Furthermore, a SIM Hardware fee per SIM will be charged upon delivery.

What is the simHERO B2C PREPAID Service about?

simHERO PREPAID Service was designed for IoT device manufacturers and resellers in the consumer electronics industry who are not interested in dealing with connectivity. By partnering up, simHERO will take care of this part which includes managing all issues in the end-user portal (business transactions, invoicing, support matters, local verifications) and the continuous development of the management portal itself.

As sales channel, we compensate our simHERO partners with a monthly commission based on the net revenue created by the sold SIM cards.

What happens when the SIM card is running out of credit? How can I re-activate the SIM?

As soon as the SIM has no credit left or the data plan expires, the simHERO SIM card will be deactivated. This means that the device cannot connect to the network anymore. In order to re-activate the SIM, the end-user simply needs to purchase a new plan at http://my.simhero.com.

simHERO ULTIMATE [B2B Postpaid]

Is it possible to create my own pricing for my end-users?

Yes – in this business model, simHERO appears solely as a supplier of connectivity to our business customer who is selling the connectivity as part of her products and services. Therefore, our clients are fully responsible about how to set up the pricing to their consumers

Do I issue the invoice for the simHERO connectivity?

As the final consumers enter a contract with our business customers (unlike in the simHERO B2C PREPAID), they will have to issue the invoices. Freeeway will issue the invoice for the monthly data consumption, SIM Hardware fee, and SIM activation fee based upon the contractual agreement to our business client.

Do I [as reseller] get any invoice from Freeeway GmbH?

Is data pooling available?

In the simHERO ULTIMATE model, simHERO can offer different versions of data pooling such as flex pools, static pools, or prepaid static pools with Auto Renewal. Business customers can also add all three options to their available rate plans. For further information, please contact our account manager.

What is the simHERO ULTIMATE [B2B postpaid] Service about?

simHERO ULTIMATE supports IoT device manufacturers and resellers in the consumer electronic industry to provide a fully functional product, combining the device with the required connectivity. Through our simHERO ULTIMATE Connectivity Management Portal [CMP], our business clients can fully manage and control each data session for each delivered SIM in almost real time and avoid misusage at any time. In addition, simHERO offers Rest-APIs to fully integrate the CMP into our clients’ system.

What is the billing status in the CMP?

The billing status defines if the specific simHERO SIM card is invoiced in the billing cycle. We distinguish between the following states:

In Testing: Status if SIM card is delivered and has not been used yet or testing volume is still not used up. This card is not considered to be invoiced.
In Billing: This state means that the SIM card is connected to the network and/or has used up the testing volume. This SIM card is invoiced in the billing cycle.
Suspend: This state describes a disabled SIM card which cannot connect to the network anymore. Users can suspend a SIM at any time during the billing cycle and the suspension is executed immediately. The monthly rate will be charged proportionally.
Resume: In order to re-activate a suspended SIM card, users need to set the SIM to this state. This process can be done at any time during the billing cycle and will be executed immediately. The monthly rate will be charged proportionally.
Retire: SIM cards in this state cannot be used again, even though they are still visible in the CMP.

Interested in another simHERO model?

Choose your simHERO

Just as there are many paths to reach your destination, simHERO presents two distinct business models accompanied by our tailored IoT connectivity, designed to meet your specific business needs.

Customers appreciate that they can easily manage their plans, add more credit if needed just by using the simHERO online platform. The big benefit is that they do not need to look for guidance anywhere else, all is very clear in the platform and easy to use. simHERO integrates instructive video tutorials, and FAQ to assist end-users when using the tool. Additionally contacting simHERO support service is very easy in case any questions appear.

For us it is a simple as less support needed > less stress > happy customer

Imane Bakhi - Tracker.fi

simHERO has been a great partner for a “technologically challenged” company like ours who is trying to offer unique connection solutions to an extremely complex, cellular network and devices trying to pass data through it.

Stan Love - Western Recreations Industries Inc.

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